Support
Sleep Paralysis Companion is a nonmedical wellness companion. We support users by email in English.
Email Support
Direct assistance from our founding team via founder@sleepparalysis.app.
Apple StoreKit Billing
All purchases, trials, renewals, and refunds are managed directly through Apple.
Account & Data Rights
Instant in-app self-serve account deletion, sign-out, and partner unlinking controls.
Nonmedical Companion
Not a medical tool or emergency service. For medical crises, contact 911 / 112 immediately.
01. Contact
For questions, assistance, or account inquiries, please contact us directly:
Sleep Paralysis Companion Support
Direct Support • English Inquiries Only- Support Email: founder@sleepparalysis.app
- Website: https://sleepparalysis.app
- Account Deletion Web Page: https://sleepparalysis.app/delete-account
02. Inquiry Guidelines
What to Send
- A concise summary of the issue and what you were trying to do.
- Your iOS version and device model (e.g., iPhone 15, iOS 18.2).
- App version and build number (found in the Me/Settings tab).
- Screenshots or screen recordings if they help demonstrate the issue.
- Subscription or App Store order ID only if your inquiry concerns purchase status.
What Not to Send
- Passwords, authentication codes, or credentials.
- Personal comfort audio recordings (these remain private to your device).
- Payment card numbers, banking information, or CVVs.
- Emergency or urgent medical information.
03. Medical & Emergency Notice
Nonmedical Wellness Tool Notice
Sleep Paralysis Companion is a nonmedical wellness companion. It does not diagnose, detect, monitor, predict, prevent, or treat sleep paralysis, and it cannot contact emergency services. If you are experiencing a medical emergency or health distress, please contact your local emergency services or a licensed healthcare professional immediately.
04. Account Management & Data Rights
- In-App Account Deletion: If you created an account, you can permanently delete your remote account and local data at any time in the app: navigate to Me (Settings) → Account → Delete Supabase account. You can also visit sleepparalysis.app/delete-account.
- Sign Out: Available under Me → Account → Sign out.
- Disconnecting a Partner Contact: You can update or remove your partner's phone number directly in Me → Default Settings by clearing the number and tapping Save Preferences.
- If you cannot access the app or need deletion assistance, email us from the account address used during sign-in.
05. Billing & Subscriptions
All in-app purchases and subscriptions are processed directly through Apple StoreKit. Apple manages all billing, renewals, cancellations, and refund requests. You can manage or cancel your subscription at any time via your iPhone: Settings → [Your Apple ID] → Subscriptions, or by visiting Apple Support.
06. Response Timing
We aim to respond within 48–72 hours on business days (Monday through Friday, excluding public holidays).